Frequently Asked Questions
Everything you need to know about PetLab Co. high-fashion pet apparel and accessories.
How do I ensure I select the correct size for my pet?
We provide a detailed size guide on every product page. We recommend measuring your pet's neck, chest girth, and back length while they are standing. If your pet is between sizes, we suggest choosing the larger size for a more comfortable fit.
What materials do you use in your luxury pet collections?
PetLab Co. uses premium, pet-safe materials including organic cotton, breathable mesh, and high-grade vegan leather. Our designs prioritize both aesthetic appeal and the physical comfort of your companion.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your pet's new outfit for a special event.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in original packaging with tags attached. Please note that for hygiene reasons, items must be free of pet hair and odors to qualify for a full refund.
Are your pet garments machine washable?
Most of our fabric-based items are machine washable on a gentle cycle with cold water. However, luxury items with hardware or leather accents should be spot cleaned or hand washed to maintain their quality.
Do you offer international shipping?
Yes, PetLab Co. ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.