Returns & Exchanges
At PetLab Co., we want you and your furry companions to love your fashion finds, which is why we offer a 30-day hassle-free return policy for all unworn apparel. Items must be in their original condition with tags attached to be eligible for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all labels and protective liners are intact.
Ship It Back
Download and print your prepaid shipping label, then drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing